Operations Manager

We are seeking an experienced Operations Manager to oversee and optimize our daily cross-departmental operations, drive commercial performance, and report directly to the General Manager.

This is a full-time permanent position with 35 hours per week. We pay $55/hour wage plus dental coverage, 2 weeks of paid annual vacation, and performance-based incentive programs.

The work location is 1075 Lougheed Hwy, Coquitlam, BC, V3K 6N5. This is a on-site job.

Key duties include:

·        Oversee daily retail dealership operations, body shop, service center, parts inventory, and detailing divisions to ensure operational efficiency and quality standards.

·        Formulate operational policies, streamline service workflows, monitor department KPIs, and prepare comprehensive quarterly and annual operational reports for executive management.

·        Establish and expand B2B client networks, including negotiating fleet sales and service agreements with ride-hailing services (e.g., Uber, Lyft), commercial car rental agencies, and corporate clients.

·        Liaise with key external stakeholders, fostering strong strategic relationships with financial institutions, automotive financing partners, warranty underwriters, and insurance brokerages.

·        Direct supply chain coordination for auto parts, consumables, and emerging EV equipment/installation vendor agreements.

·        Oversee human resource functions within operational departments, including workforce planning, managerial oversight, recruitment, and implementation of staff training for service and sales teams.

·        Participate in executive budget reviews, manage departmental operational expenditures, and ensure regulatory compliance across automotive retail and repair safety standards.

Qualifications & Employment Requirements:

·        Education: A Bachelor’s degree or college diploma.

·        Experience: Minimum 3 to 5 years of proven experience in operations management, general management, or senior supervisory roles within automotive, retail, or related multi-unit service industries.

·        Skills: Excellent English communication skills; demonstrated leadership in managing multi-departmental operations, B2B negotiation skills, and a strong understanding of automotive retail and aftermarket business models. Additional language proficiency is considered an asset.

How to Apply:

Qualified candidates are invited to submit their resume and cover letter by email to: HR@Carmatchautogroup.com with the subject line “Application: Operations Manager – [Your Name]”. Or you can directly apply for this position through Job Bank.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Please do not visit in person or call without an invitation.